We are seeking a WIC Service Associate. The purpose of the WIC Service Associate position is to perform eligibility determination, health and nutrition screening, and referral services to Women, Infants, and Children (WIC) Program applicants. This position will provide basic nutrition counseling to WIC clients and issue WIC benefits to eligible participants.

Specific Duties & Responsibilities

• Promptly answer phone calls, schedule appointments, and conduct precertification interviews with prospective clients.
• Perform initial certifications and recertifications accurately.
• Collect and evaluate anthropometric and hematological data.
• Gather documents and enter information into the WOW system, including proof of residence, identity, income, and, if applicable, proof of pregnancy.
• Provide effective primary and secondary nutrition education tailored to individual needs.
• Follow federal and state guidelines while addressing applicants' dietary and health preferences.
• Assess client needs and refer them to relevant health, food assistance, and social services programs.
• Use a personal computer for managing emails, calendars, and office software.

• High School Diploma or graduation equivalent. 
• Six months of related work experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

• Strong ability to work independently and take initiative.
• Proficient in Microsoft Teams, Word, and Excel.
• Experienced with Language Line for effective communication.
• Excellent time management and communication skills, both verbal and written.
• Skilled in working with multicultural and special needs populations.
• Committed to providing exceptional participant-centered customer service with basic nutrition knowledge.
• Willing to travel and adapt to additional duties as assigned.
• Bilingual in Spanish/English and breastfeeding experience preferred.
• Previous WIC experience preferred.

Classified Title: Clinic Assistant 
Job Posting Title (Working Title): WIC Service Associate   
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: $15.70 - $25.25 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday to Friday: 8:30am ? 5:00pm; Saturdays and Evenings as Needed 
FLSA Status: Non-Exempt 
Location: School of Public Health - East Baltimore Campus 
Department name: 10003595-PFRH WIC Project 
Personnel area: School of Public Health 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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